Item: Norton Family
Rating: 8.6
Author: Tim Mocan

Question 1

Is Norton Family safe?

Accepted Answer

Yes, Norton Family provides great ways to keep your child safe online — it provides really good web filtering, which protects your kids from sites that might contain explicit content, like drugs, violence, and pornography. What’s more, it lets you track your child’s searches and the videos they watch on YouTube’s site and popular search engines, which helps you make sure your kids are not looking up adult content or watching disturbing videos. In addition, Norton Family also provides good privacy, as it doesn’t share your kids’ data with advertisers.

However, I think Qustodio provides better safety features — it also has an SOS feature, which lets kids send distress signals to trusted contacts when they’re in danger. Also, Qustodio can monitor and block text messages and phone calls, which helps you protect your child from bullies.

Question 2

Can VPNs bypass Norton Family’s web filtering?

Accepted Answer

No, as I tested popular VPNs with Norton Family on both mobile and desktop, and they weren’t able to bypass the parental app’s web filtering. What’s more, Norton Family was even able to detect and block the VPN apps I used.

Question 3

Can Norton Family monitor incognito?

Accepted Answer

Yes, Norton Family is able to monitor browsing traffic and even block sites even if your child is using the browser’s incognito/private mode — I tested this using Chrome and Firefox’s private modes, and Norton Family always prevented me from connecting to restricted sites.

Question 4

What apps does Norton Family block?

Accepted Answer

Norton Family can detect and block pretty much any app that’s popular with kids and teens. In my tests, it was able to restrict access to apps like YouTube, Discord, TikTok, Twitter, Netflix, Instagram, and Telegram.

Question 5

Can my child delete Norton Family?

Accepted Answer

No, since Norton Family comes with uninstall protection, which requires you to type in your parental account login credentials to uninstall the kids apps. So, I strongly recommend you store your login credentials someplace safe out of the reach of your kids.

Question 6

Can Norton Family monitor text messages and block phone calls?

Accepted Answer

No — Norton Family used to have a feature on Android that could monitor text messages and block phone calls when kids were no longer allowed any screen time. However, due to Google’s policy changes, Norton Family stopped offering this feature.

If you’re looking for a good parental control app that can monitor text messages and block phone calls, I recommend checking out Qustodio instead — it has a feature that can read kids’ text messages and block outgoing and incoming phone calls. You need to perform manual setups to use that feature, but Qustodio provides very helpful tutorials, so the setup process won’t take long.

Question 7

Can Norton Family monitor YouTube?

Accepted Answer

Yes, Norton Family is able to monitor your child’s YouTube searches and what videos they watch on YouTube — but only on YouTube’s site, not the YouTube app. The features work well, though it sometimes takes a bit long for tracked YouTube videos to show up in the reports tab. Also, on mobile, the tracking features only work on the Norton Family browser. And, on Windows, it’s possible for kids to bypass Norton Family’s tracking features by disabling the Norton Family browser extensions.

I think Qustodio is much better for monitoring YouTube usage — unlike Norton Family, it can monitor YouTube searches and videos on both the YouTube site (on top browsers like Chrome and Firefox) and the YouTube app, and kids can’t disable Qustodio’s YouTube monitoring feature.

Question 8

Does Norton Family work on Google Chrome?

Accepted Answer

Yes, as Norton Family’s web filtering works really well on Google Chrome, its app filtering can detect and block Chrome, and its search tracking feature shows what your kids search for on Google. However, its School Time and search tracking features don’t cover the Chrome app on mobile — also, it’s easy for kids to deactivate those features (and web filtering) on Windows since they only need to disable the Norton Family browser extension on Chrome.

I really think that Qustodio is a better option if you specifically want to track Google Chrome — its web and app filtering work on Chrome, it can display your child’s Google searches (even if they’re using the Chrome mobile app), and there’s no way for kids to disable Qustodio’s restrictions on Chrome.

Question 9

Does Norton Family Work on Chromebook?

Accepted Answer

No, as Norton Family doesn’t have a kids app for Chromebook. If you’re looking for a good parental app that can track and restrict your child’s activity on Chromebook, I recommend getting Qustodio — it provides excellent web filtering (top VPNs can’t bypass it), detects and blocks almost any app, and is extremely simple to use.

Question 10

What devices does Norton Family work on?

Accepted Answer

Norton Family has apps for kids and parents on the following platforms:

Apps for kids — iOS, Android, Windows.
Apps for parents — iOS, Android, and browsers (Edge, Firefox, Chrome).

If you need a parental app that also covers macOS, Chromebook, and Kindle devices, I recommend getting Qustodio instead.

Question 11

Is Norton Family included with Norton 360 subscriptions?

Accepted Answer

Yes, Norton Family comes bundled with the Norton 360 Deluxe and Norton 360 Advanced subscriptions. In addition to Norton Family, those subscriptions also provide access to Norton 360, which is the best antivirus on the market in 2023, so getting those subscriptions is worth it if you also want to protect your family’s devices from malware infections.

If you’re not sure which Norton 360 subscription to choose, I’d personally recommend Norton 360 Deluxe, as it provides really great value, is very affordable, and is available worldwide (Norton 360 Advanced isn’t available in the US).

Question 12

Is Norton Family free?

Accepted Answer

No, Norton Family doesn’t come with a free plan — that said, its paid plans are very affordable and they’re also backed by a 60-day money-back guarantee, so you can buy and test this service risk-free.

However, if you insist on using a free parental control app, I suggest checking out Qustodio — its free plan includes access to web filtering, time limits, scheduling, and screen time monitoring. But Qustodio’s free plan only covers 1 device, limits you to daily and weekly activity reports, and doesn’t provide access to the customer support ticketing system.

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